Disaster Recovery
Learn more about Disaster Recovery
* Disaster Recovery not currently available in the Middle East region. Please contact your Account Manager to discuss option.
** Transactional systems with no contractual commitment.
Availability
Availability is measured on a rolling 12 month basis.
Vulnerability
For details on CVSS, please see https://nvd.nist.gov/vuln-metrics/cvss
* Excludes vulnerabilities where Tax Systems is dependent on a 3rd party.
Customer Support
Support hours are from 06:00 to 17:30 Monday to Friday, excluding Bank Holidays in England and Wales.
Prioritisation
Priority levels are calculated using a combination of Urgency and Impact as defined below:
Priority = Urgency x Impact
Urgency
Impact
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